Underground ticket offices – broken promises

During the Mayoral election campaign Boris Johnson campaigned to keep permanently staffed ticket offices at every station. The promise was in his manifesto and he even signed a petition in 2008 against Ken Livingstone’s plans to shut ticket offices. However the Mayor has now announced that from February 2011 nine out of ten London Underground stations will have their ticket office opening hours reduced, including all four tube stations in Waltham Forest.The reductions in hours were strongly opposed by local Liberal Democrats when the idea was first proposed in March.At the time TfL said that ticket office staff would move out from behind their glass screens to help passengers. But now the Mayor has confirmed that the jobs will be axed instead. Consultation on the proposals has been poor with the information hidden away on TfL’s website.Any reduction in ticket office opening hours is likely to hit those most vulnerable such as the elderly, disabled and tourists the hardest. Across London, Liberal Democrats are stepping up the campaign to protect ticket office opening hours.

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